Frequently Asked Questions
Everything you need to know about shopping at Arduino Online Shop.
Are the boards and components sold on your site genuine?
Yes, we guarantee that all Arduino boards are 100% original and sourced directly from the manufacturer. We also carry high-quality verified sensors and modules from reputable electronic component suppliers.
What is your policy on shipping sensitive electronic components?
We use anti-static packaging and bubble wrap for all orders to ensure your microcontrollers and sensors are protected from electrostatic discharge and physical damage during transit.
Do you offer technical support for projects?
While we provide comprehensive datasheets and setup guides for all our products, we recommend visiting the official community forums for specific coding and circuit design assistance.
Can I return a component if I have already soldered it?
To be eligible for a return, items must be in their original condition. We cannot accept returns for components that have been soldered, modified, or damaged due to incorrect wiring.
Do you provide discounts for educational institutions or bulk orders?
Yes, we offer special pricing for schools, universities, and makerspaces. Please contact our sales team with your tax-exempt documentation and quantity requirements for a custom quote.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers for bulk commercial orders. All transactions are encrypted and secured for your safety.